About
Service-focused professional with over 5 years of experience in sales, customer service, and business operations, adept at streamlining workflows and driving efficiency. Proven ability to achieve significant sales conversion rates and cultivate lasting client relationships, consistently delivering results that exceed organizational goals. Expert in leveraging strong organizational, problem-solving, and communication skills to optimize administrative processes and enhance team coordination.
Work
Zezisco Solutions
|Sales Specialist
Lekki, Lagos, Nigeria
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Summary
Drove revenue growth and client acquisition by executing strategic sales initiatives and providing expert financial product guidance.
Highlights
Exceeded sales targets by cold-calling over 1,500 potential clients weekly, consistently achieving a 20% conversion rate and generating significant new business.
Cultivated robust client relationships by leveraging in-depth knowledge of financial products to align solutions with customer needs and market trends.
Optimized sales processes through continuous market research and product education, ensuring accurate and up-to-date guidance for prospects.
Prince Ebeano & Co
|Customer Service Representative
Lekki, Lagos, Nigeria
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Summary
Managed high-volume customer inquiries and built lasting client relationships, contributing to enhanced satisfaction and team development.
Highlights
Managed a high volume of customer interactions, consistently resolving thousands of client inquiries monthly with a focus on promptness and accuracy.
Cultivated strong, long-lasting client relationships by employing effective communication strategies, resulting in increased customer loyalty and positive feedback.
Contributed to team capability by assisting in the training and onboarding of new customer service representatives, ensuring adherence to service standards.
G-Net Technologies
|Administrative Assistant
Lagos, Lagos, Nigeria
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Summary
Streamlined administrative operations and enhanced organizational efficiency through meticulous coordination, documentation, and management support.
Highlights
Optimized daily operations by overseeing and coordinating critical administrative procedures, ensuring seamless workflow and resource allocation.
Enhanced organizational efficiency through the development and maintenance of comprehensive office schedules, documentation protocols, and streamlined workflow systems.
Provided essential support to management, facilitating accurate reporting, professional correspondence, and effective team coordination.
G-Net Technologies
|Undergraduate Intern
Lagos, Lagos, Nigeria
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Summary
Supported operational efficiency through meticulous record-keeping, inventory management, and the development of standardized procedures.
Highlights
Maintained accurate inventory records and company documentation, ensuring proper filing and contributing to organized data management.
Facilitated effective internal communication by coordinating key meetings and preparing professional presentations for various stakeholders.
Enhanced operational consistency by developing and documenting Standard Operating Procedures (SOPs) and optimizing workflow systems.
Downtown Nursery & Primary School
|Front Desk Manager
Lagos, Lagos, Nigeria
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Summary
Managed front desk operations, ensuring efficient communication, accurate record-keeping, and confidential document management for school stakeholders.
Highlights
Provided exceptional first-point-of-contact service, effectively addressing inquiries from parents and visitors and enhancing school-community relations.
Streamlined registration and documentation processes, improving accuracy and efficiency for new student enrollments.
Ensured the integrity and security of sensitive information by meticulously managing confidential documents and optimizing filing systems.
Education
ESCAE University Benin
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B.Sc.
Computer Science
Languages
English
Skills
Operations Management
Operations & Administrative Support, Office Management, Workflow & Process Improvement, Inventory & Record Management, File System Management, Meeting Coordination, Reporting & Documentation.
Client Relations & Sales
Customer Relationship Management (CRM), Sales & Client Engagement, Client Retention, Negotiation, Empathetic Listening, Sales Consultations (Phone, Email, Zoom), Relationship Building.
Business Acumen & Leadership
Problem Solving & Critical Thinking, Business Judgement, Leadership, Team Collaboration, Time Management, Emotional Intelligence, Team Support & Coordination.
Technical Tools
Google Workspace, Zoho, Proton.
Communication
Interpersonal Communication, Persuasive Communication.